How will we meet the chauffeur at the airport?
After your clear customs look for your chauffeur, who will be holding a sign or name-board, the chauffeur will also send you an SMS just before your flight lands if you have provided a mobile contact number. If for some reason you can’t find us, please call us. The chauffeur’s mobile number will be on your booking confirmation. Please do not leave the terminal or go outside before you find us.
If my flight arrives early, will my chauffeur be there?
What can I do if my flight is seriously delayed and I do not have new flight details?
What happens if my flight details change?
Do fares include parking and tolls?
How long before my flight should I arrive at the terminal?
What happens if my flight is delayed?
Chauffeur and Driver FAQ
Will the chauffeur drive in excess of any speed limits?
Will the chauffeur drive gently and considerately?
Will my chauffeur respect my privacy and confidentiality?
Will my chauffeur chat to the passenger(s)?
Will my chauffeur use a mobile phone while driving?
Will my chauffeur open doors for the passengers?
Will my chauffeur carry my luggage?
Will my chauffeur be smart and wear a suit and tie?
General & Booking Questions
Can I order a car to take me to a restaurant and a separate order to take me back, so I am not paying for the driver in-between?
Can I be notified when my car arrives?
How far in advance do I need to book?
Can I set up an account/pay by invoice?
Do young children count as passengers?
I’m bringing a baby; do you provide baby/child seats?
Pricing and Tariff FAQ
Will my vehicle be clean?
Will my vehicle be safe?
Will the vehicle have umbrellas available?
Do you offer a discount if I book regularly or have numerous cars that I require?
Yes, we do provide discounts. Please speak to our team about this.